MSP (Complex Networked Environments)

Case Study

MANAGED SERVICE PROVIDER (COMPLEX NETWORKED ENVIRONMENTS)

ISSUE: An MSP struggled with managing a complex, fragmented cybersecurity tool stack, which was resource-intensive and ineffective against emerging threats.

SOLUTION: UncommonX provided an enterprise XDR license and 24/7 SOC services, enabling the MSP to streamline their security offerings and improve efficiency.

TAKEAWAY: The partnership allowed the MSP to reduce costs, enhance service offerings, and achieve greater operational efficiency and security.

The Challenge:

  • The MSP partner expanded its infrastructure, leading to a complex, high-risk environment.
  • They struggled with managing disparate cybersecurity tools.
  • This fragmented approach increased costs and consumed resources. It also weakened their overall security posture.
  • The MSP sought to streamline operations, reduce costs, and enhance cybersecurity effectiveness.

The Solution:

  • Partnered with UncommonX, leveraging its Exposure Management Platform and 24/7 Managed SOC.
  • Enabled the MSP to offer a comprehensive security solution and provide continuous threat monitoring and remediation.
  • MSP also expanded its offerings to include vulnerability management and compliance reporting.
  • This extended their advanced cybersecurity services to hundreds of customers, and ultimately introduced services the MSP previously lacked.

The Results:

  • Streamlined cybersecurity tools, reduced complexity and costs.
  • Enabled the MSP to offer advanced services, enhance their value proposition, and secure a competitive price per user.
  • Improved efficiency, automation, and margins.
  • Reduced operational demands in their hosted environment.