Utility Services Provider

Case Study

UTILITY & COMMUNICATIONS

ISSUE: Compliance, Data Security Breaches, Ransomware.

SOLUTION: Complete visibility for remediation, tools to improve security posture, meet industry standards, and ensure ongoing protection.

“UncommonX gave us full visibility into our network, a full inventory of our assets, and assigned us a relative risk score (R3) based on the NIST cybersecurity framework. We finally had a baseline, allowing us to improve our security posture in a matter of days, so we wouldn’t have to worry about another ransomware attack again.”

Chief Operating Officer
Utility Customer

Challenge:

This leading utility and communications provider experienced a severe data breach in 2020, followed by a ransomware encryption attack. Despite recovery efforts, they were hit again in late 2021. The company struggled to contain the damage, meet industry standards, and manage a complex network of on-prem and cloud systems, across multiple regions. They needed a solution to help recover from the attack, improve their security posture, align with compliance guidelines, and establish an operational capability for cybersecurity.

Solution:

UncommonX deployed its MDR/XDR solution, performing a thorough security assessment and delivering complete visibility into the provider’s network. This gave the IT team a full inventory of assets and their Relative Risk Rating (R3) based on the NIST cybersecurity framework. With this baseline, UncommonX implemented tools and best practices in just a few days to enhance security, meet compliance requirements, and prevent future ransomware incidents. Our 24/7 Managed SOC provides continuous monitoring to ensure ongoing protection and situational awareness.

Results:

The company significantly improved its security maturity, preventing future attacks. With complete visibility into their environment, they are now fully aligned with regulatory requirements and compliance guidelines. No further incidents have occurred since engaging UncommonX, and their network remains continuously monitored and secure.