Provider with Multiple Hospitals and Points of Care
Case Study
HEALTHCARE
ISSUE: Multiple Locations, OnPrem to Cloud Services, Limited Staff, High-Risk Industry, Complex Environment.
SOLUTION: UncommonX MDR/XDR with universal integrations, complete visibility, and 24/7 Managed SOC as an extension of their team.
TAKEAWAY: Proper planning and secure communication between stakeholders are essential for maintaining a safe network. UncommonX’s MDR for Healthcare, which protects essential systems and provides alerts for abnormal system behaviors, includes a 24/7 Managed SOC, to contain and remediate threats in a complex and sensitive environment.
Challenge:
A healthcare provider operating multiple hospitals and care points contracted a third-party developer to create a mobile app for patient scheduling. The app was developed outside normal IT oversight, leading to inadvertent third-party access to the hospital’s network. The app had a security gap, exposing the entire system to significant risk in an already complex and high-risk environment.
Solution:
UncommonX’s technology quickly detected that unknown ports were being accessed by the third-party application. Our 24/7 Managed SOC contained the issue and escalated it to the healthcare system’s IT and security teams. Through complete visibility of the network, UncommonX’s MDR for Healthcare solution exposed the security gaps in the third-party app. Our team provided real-time response and eliminated the risk while enforcing proper protocols.
Results:
Once the issue was contained, UncommonX helped the healthcare provider implement strict access control policies for legitimate third-party applications. The app was successfully integrated with the hospital’s system under secure protocols. This process reduced cyber risk across the entire healthcare system, ensuring that all future third-party access is managed securely. UncommonX continues to provide 24/7 Managed SOC monitoring to safeguard the environment.