Case Study

HEALTHCARE (MOBILE APP)

ISSUE: Multiple Locations, OnPrem to Cloud Services, Limited Staff, High Risk Industry, Complex Environment.

SOLUTION: UncommonX MDR/XDR with Universal Integrations, Complete Visibility, Organized Environment, and 24/7 SOC as an Extension of Their Team.

The Challenge:

• Healthcare organization that operates multiple hospitals and points of care.
• Contracted a third-party app developer to build a mobile application for patient scheduling and physician engagement.
• Done outside of normal IT and security teams.
• The third-party was granted permission to launch the app with an integration to the hospital’s network.
• The app developer had a security gap in their code, which created risk for the entire system.

The Solution:

• UncommonX technology detected that particular ports on the client network were being accessed by an unknown application.
• The SOC team contained the issue and escalated to security and IT management at the healthcare system.
• Real-time response eliminated the risk, and exposed the security issues of the third-party application.

The Results:

• Once the issue was contained, the UncommonX SOC and the client IT team put in place proper policies and protection to grant legitimate access to the application provider.
• When completed, the app was able to interact with the system consistent with proper security protocols.
• Reduced cyber risk for the entire healthcare system.

Takeaways:

• Proper planning and communication are essential to create a safe and secure IT and networked environment.
• Many organizations have multiple stakeholders and at times, third-party access can be granted inadvertently or outside the normal process.
• Fortunately, a comprehensive solution like UncommonX and its 24/7 SOC provide protection from even potential incidents.